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Terms of Service

Bookings

  • This booking service is provided by WolfByte Tech (ABN 35 514 274 387) (WolfByte Tech, we or us, our).

  • By using our booking service, you agree to be bound by our Terms of Service set out below.

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Agreement

  • These Terms of Service form part of the agreement between WolfByte Tech and the customer (you or your) in relation the service you book or wish to book with us. 

  • You agree the scope and terms of the service (including our fees and charges) may change as a result of updated instructions from you.

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Booking Fee

  • A non-refundable booking fee of $50 is required to secure your booking.

  • This booking fee covers the resources that we expend in preparing your requested services and administering your booking.

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Service Fees and Charges

  • Fees and charges apply to your booking as listed and displayed on our booking platform.

  • By submitting a booking, you agree to pay our fees and charges for the service we provide to you.

  • The booking fee will be deducted from or offset against the total fees and charges you are liable to pay to us.

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Invoicing and Payments

  • You will receive a digital invoice for the goods and/or services provided.

  • Payment is due within 7 days after the service has been completed and any goods provided, unless otherwise agreed in writing by WolfByte Tech.

  • Accepted payment methods include bank transfer, PayID or EFTPOS.

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Service Completion

  • A service is considered complete once we have:

    • resolved the original issue during the initial booked session; or

    • provided all reasonable assistance to investigate, identify and/or resolve the original issue during the initial booked session, however, the original issue is not fully resolved:

  • because a further or an extended session is required to fully resolve the original issue; 

  • because you decide not to engage us to carry out the work after providing a clear diagnosis of the original issue; or

  • for reasons outside our control (e.g., hardware failure, third-party service outages).

  • Set out below are examples of circumstances where WolfByte Tech has provided all reasonable assistance to investigate, identify and/or resolve the original issue and the original issue is not fully resolved by the end of the initial booked session:

    • ​Successfully removing malware or bloatware, even if full performance restoration requires a follow-up

    • Identifying the root cause of an internet dropout and optimising the router settings or internal network setup

    • Guiding the customer through backing up their phone or photos to the cloud, even if syncing takes longer afterward

    • Reconfiguring account access, emails, or passwords, allowing the customer to regain access or use their apps again

    • Determining that the issue is hardware-related, such as a damaged camera preventing Face ID from working, which informs the customer of the next step

    • Referring the customer to a third party with clear documentation and explanation (e.g. if mail access fails due to Microsoft security locks, WolfByte Tech is unable to to bypass or escalate on their behalf)

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Cancellations & Reschedulling

  • A minimum 48 hours’ notice is required if you wish to cancel or reschedule your booking. Cancellations made with less than 48 hours’ notice and failure to attend your booked session will result in the booking fee being charged or forfeited.

  • If we cancel or reschedule your booking, the booking fee will not be charged or will be applied to the rescheduled booking (as the case may be).

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Customer Acknowledgement

  • You acknowledge and agree that:

    • ​​you are solely responsible for ensuring your important files and data are properly backed up prior to WolfByte Tech providing goods and/or services;

    • or the purposes of providing the requested goods and/or services, WolfByte Tech will access and interact with your devices (such as smartphones, tables, computers, smart TVs, routers, etc) which may contain personal and sensitive information; and

    • WolfByte Tech does not offer hardware repairs, hardware replacements, or warranty services.

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Liability

  • Nothing in these Terms of Service purports to limit liability or alter your rights as a consumer that cannot be excluded under the Australian Consumer Law.

  • To the maximum extent permitted by law, WolfByte Tech excludes all liability to you for loss (including consequential loss, indirect loss and loss of profit), injury or damage of any kind (howsoever caused or arising) that you suffered or may suffer as a result of the goods and/or services WolfByte Tech provides to you.

  • Any liability that WolfByte Tech cannot by law exclude in respect of goods and/or services is limited to supplying or paying the cost of supplying, or repairing or paying the cost of repairing, the goods and/or services (as the case may be), at WolfByte Tech’s election.

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General

  • These Terms of Service form the entire agreement between WolfByte Tech and you in relation to the goods and/or services WolfByte Tech provides to you.

  • This agreement is governed by the laws in the State of Western Australia and you submit to the exclusive jurisdiction of the Curts of Western Australia.

  • Any failure by us to enforce any provision of these Terms of Service shall not be deemed to be a waiver of any of our rights and remedies under these terms and conditions.

  • If any provision of these Terms of Service is held to be unlawful, invalid or unenforceable, that provision will be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms of Service will not be affected.

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Contact Us

If you have any queries or concerns about our Terms, please contact WolfByte Tech at:

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