FAQs

We offer in-person and online support for everyday tech issues like:

• Setting up phones, tablets, laptops, TVs, and smart devices

• Troubleshooting Wi-Fi, software, or email problems

• Creating or recovering accounts

• Password resets and security help

• Personalised tech lessons (at your pace)

• Helping older family members get confident with devices

We’re not an IT helpdesk — we’re personal, patient support designed for real people.

Both! Most of our work is with individuals and households, but we also help small business owners get their tech running smoothly — things like POS devices, account setups, and cloud software.

Yes — our approach is calm, flexible, and tailored to each person. Whether you’re booking for a parent, a partner, or yourself, we’ll make sure the session feels empowering, not overwhelming.

We’ll always be real with you — we don’t know everything, and we won’t pretend we do. But we do bring real-world tech experience, a sharp eye for detail, and a deep drive to problem-solve. If the issue isn’t something we can resolve during your session, we’ll walk you through exactly what we tried, what we found, and what your next steps are.

If it turns out the issue needs a specialist or is outside our scope, we’ll let you know - no pressure, and no charge beyond the $50 session fee.

We’re here to help, not make things harder. Every session is backed by our Terms of Service, and we’ll always make sure you leave feeling supported and informed — even if the fix isn’t instant.

Just ask anyone we’ve helped before, they’ll tell you the same.