FAQs

We offer in-person and online support for everyday tech issues like: Setting up phones, tablets, laptops, TVs, and smart devices Troubleshooting Wi-Fi, software, or email problems Creating or recovering accounts Password resets and security help Personalised tech lessons (at your pace) Helping older family members get confident with devices We’re not an IT helpdesk — we’re personal, patient support designed for real people.

Both! Most of our work is with individuals and households, but we also help small business owners get their tech running smoothly — things like POS devices, account setups, and cloud software.

Yes — our approach is calm, flexible, and tailored to each person. Whether you’re booking for a parent, a partner, or yourself, we’ll make sure the session feels empowering, not overwhelming.

Look — we’ll be straight with you: we don’t know everything. We’re human, just like you! But we bring real-world experience, technical know-how, and the determination to dig deep, problem-solve, and search for answers when things get tricky. If we can’t solve the issue on the spot, we’ll walk you through exactly what we tried, what we discovered, and what your next steps might be. And if it turns out to be something outside our scope, we’ll point you in the right direction — no pressure, no extra charge beyond the initial session fee. At the end of the day, our goal is to make sure you feel supported, and we leave every session knowing we gave it everything we’ve got. Just ask our past clients — they’ll tell you the same.

Just click ‘Book Online’ in the website menu to choose a service, day, and time. Once booked, you’ll get an email confirmation with all the details (including a Google Meet link if it’s online). If you’re having trouble booking or have a question before you do — just fill out our Contact Us form and we’ll help you from there.

Yes! When booking, you’ll see available time slots based on your location. We work North of the River in the mornings and South in the afternoons, Monday to Friday.

We service all suburbs within 30km of Perth CBD. To check if we come to your area, just click ‘Book Online’ in the website menu — the system will automatically confirm your eligibility based on your location. If you’re still unsure or have questions, feel free to reach out via the Contact Us form and we’ll be happy to help.

Yes — just mention it when booking, or book a longer session (like 45 or 60 minutes) so we’ve got enough time to help with everything.

If something’s unclear, not listed, or you’re just unsure whether we can help — send us a message using the Contact Us form. We’ll point you in the right direction.

Our sessions are priced as follows: $100 for 30 minutes (Quick Fix) $150 for 45 minutes (Standard Session) $180 for 1 hour (Extended Session) A $50 non-refundable session fee is paid upfront when booking to secure your spot and cover our time and/or travel. If we’re able to provide meaningful help during your session — whether that’s resolving the issue, guiding you through a setup, or identifying the cause and advising next steps — the remaining balance will be invoiced after the appointment and is due within 7 days. There are no hidden fees, and you’ll never be charged the full amount unless we’ve genuinely been able to help. If we can’t make meaningful progress or offer real assistance during the session, you won’t be billed beyond the $50 booking fee. For same-day urgent bookings, the full session fee is required upfront before the session begins.

We charge a $50 non-refundable session fee upfront when you book — this secures your appointment and covers our time and/or travel, even if the issue can’t be fully resolved. If we’re able to help during the session, you’ll receive an invoice after the appointment for the remaining balance based on the session length: Quick Fix → $50 remaining Standard Session → $100 remaining Extended Session → $130 remaining You’ll have 7 days to pay the invoice. It’s a fair, transparent system — you only pay the full amount if we’ve been able to provide meaningful help or guidance. For same-day appointments, full payment is required upfront before the session begins.

We accept: Debit/credit card Bank transfer (EFT) All payments are secure and receipts are provided.

You can reschedule or cancel your session anytime with at least 24 hours' notice via your confirmation email or by reaching out through our Contact Us form. Here's how we handle it: Reschedule or cancel with 24+ hours' notice: You may reschedule or cancel via your confirmation email or by contacting us directly. If you wish to cancel and request a refund, we’ll return your $50 session fee. Cancelling with less than 24 hours’ notice: The $50 session fee is non-refundable, even if you're not able to attend.

Not every issue can be solved on the spot — and that’s okay. Sometimes the most valuable thing we can do is diagnose the root of the problem, like identifying a hardware issue or confirming that your device needs to go to a specialist. In these cases, you’ll still be invoiced after the session because you’ve received our time, expertise, and a clear direction on what to do next. But if we genuinely can’t make progress or provide a meaningful outcome during your session, you won’t be charged beyond the $50 session fee. We’re here to help, not waste your time. If we can’t assist in a real, useful way, we’ll be honest about it.

Absolutely — if your issue returns or you need extra support, you’re welcome to book another session anytime. We keep detailed notes from previous sessions in our system, so we can quickly refer back to what we’ve already covered and pick up right where we left off. No need to start from scratch — we’ll help you move forward without repeating the same steps. Think of it as ongoing support, at your pace, whenever you need it.

Absolutely. We never store, screenshot, or share your personal information. Any access (like passwords or logins) is only used with your permission and cleared immediately after your session. Your privacy and trust are important to us.