FAQs

We offer in-person and online support for everyday tech issues like: Setting up phones, tablets, laptops, TVs, and smart devices Troubleshooting Wi-Fi, software, or email problems Creating or recovering accounts Password resets and security help Personalised tech lessons (at your pace) Helping older family members get confident with devices We’re not an IT helpdesk — we’re personal, patient support designed for real people.

Both! Most of our work is with individuals and households, but we also help small business owners get their tech running smoothly — things like POS devices, account setups, and cloud software.

Yes — our approach is calm, flexible, and tailored to each person. Whether you’re booking for a parent, a partner, or yourself, we’ll make sure the session feels empowering, not overwhelming.

We’ll always be real with you — we don’t know everything, and we won’t pretend we do. But we do bring real-world tech experience, a sharp eye for detail, and a deep drive to problem-solve. If the issue isn’t something we can resolve during your session, we’ll walk you through exactly what we tried, what we found, and what your next steps are. If it turns out the issue needs a specialist or is outside our scope, we’ll let you know - no pressure, and no charge beyond the $50 session fee. We’re here to help, not make things harder. Every session is backed by our Terms of Service, and we’ll always make sure you leave feeling supported and informed — even if the fix isn’t instant. Just ask anyone we’ve helped before, they’ll tell you the same.

Just click ‘Book Online’ in the website menu to choose a service, day, and time. Once booked, you’ll get an email confirmation with all the details (including a Google Meet link if it’s online). If you’re having trouble booking or have a question before you do — just fill out our Contact Us form and we’ll help you from there.

Yes! When booking, you’ll see available time slots based on your location. We work North of the River in the mornings and South in the afternoons, Monday to Friday.

We service all suburbs within 30km of Perth CBD. To check if we come to your area, just click ‘Book Online’ in the website menu — the system will automatically confirm your eligibility based on your location. If you’re still unsure or have questions, feel free to reach out via the Contact Us form and we’ll be happy to help.

Yes — just mention it when booking, or book a longer session (like 45 or 60 minutes) so we’ve got enough time to help with everything.

If something’s unclear, not listed, or you’re just unsure whether we can help, send us a message using the Contact Us form. We’ll point you in the right direction.

Our sessions are priced as follows: Quick Fix (30 mins): $75 Standard Session (45 mins): $100 Extended Session (1 hour): $125 A $50 non-refundable session fee is paid upfront when booking. This secures your appointment and covers our time and/or travel. After your session, if goods or services have been provided in relation to the issue you initially reported, the remaining balance will be invoiced and is due within 7 days. This applies whether the outcome involves a fix, guidance, or a diagnosis that helps you move forward. For same-day or urgent bookings, full payment is required upfront before the session begins. By proceeding with a session, you agree to our Terms of Service, which outline your obligations and our responsibilities in full.

Yes, we charge a $50 non-refundable session fee upfront when you book. This secures your spot and covers our time and/or travel, even if the session outcome isn’t a straightforward fix. After your session, if goods or services have been provided in relation to the issue you initially reported, the remaining balance will be invoiced as follows: Quick Fix → $25 remaining Standard Session → $50 remaining Extended Session → $75 remaining You’ll have 7 days to settle the invoice. This ensures fairness and transparency while recognising the time and expertise involved in every session. For same-day or urgent bookings, full payment is required upfront.

We accept: Debit/credit card Bank transfer (EFT) All payments are secure and receipts are provided.

You can reschedule or cancel your session at any time with at least 48 hours' notice via your confirmation email or by contacting us directly through the Contact Us form. Here’s how it works: Reschedule or cancel with 48+ hours’ notice: You’re welcome to cancel or reschedule your session. The $50 session fee is still non-refundable, but it can be transferred to a new booking if rescheduling with more than 48 hours’ notice. This way, you won’t need to pay again to rebook — we’ll just shift the session. Cancelling with less than 48 hours’ notice: The $50 session fee will be retained and cannot be used toward another appointment. If you wish to rebook, a new $50 fee will apply to secure your new time slot. We understand things come up — we just ask for enough notice so we can offer your spot to someone else and keep things fair for everyone.

Not every issue can be resolved on the spot, and that’s okay. Sometimes the most valuable thing we can offer is a clear diagnosis, like identifying a hardware fault or confirming your device needs attention from a specialist. In these cases, our role is to guide you with honest, expert advice, and that service is still billable, even if the result is a referral rather than a repair. However, if we’re genuinely unable to offer any assistance, insight, or next step relating to the issue you initially reported, no diagnosis, workaround, or helpful direction, then you won’t be charged beyond the $50 session fee. We’re here to help, not mislead, and we’ll always be upfront about your options. You can read more in our Terms of Service.

Absolutely — if your issue returns or you need extra support, you’re welcome to book another session anytime. We keep detailed notes from previous sessions in our system, so we can quickly refer back to what we’ve already covered and pick up right where we left off. No need to start from scratch — we’ll help you move forward without repeating the same steps. Think of it as ongoing support, at your pace, whenever you need it.

Absolutely. We never store, screenshot, or share your personal information. Any access (like passwords or logins) is only used with your permission and cleared immediately after your session. Your privacy and trust are important to us.